Cancelling an appointment
(Changes below will be in effect as of November 20, 2025)
Providing as much notice as possible if needing to cancel, shorten or change an appointment is greatly appreciated - please review the cancellation policy below for more information (found also on the online booking form, email booking confirmation and www.athometherapeutics.ca).
Late cancellations:
If cancelling your appointment under 24 hours notice, please kindly e-transfer 50% or 100% of the appointment cost, as outlined in the policy below, to info@athometherapeutics.ca.
After sending payment, an automatic email should be received stating that the funds have been deposited.
Appointment costs:
- 60min. Reflexology: $85 / 50% = $42.50
- 60min. Therapeutic/Traditional Thai/MLD Massage, Reiki: $120 /50% = $60
- 60min. Hot Stone Massage: $135 / 50% = $67.50
- 75min. Therapeutic/Traditional Thai/MLD Massage, Reiki: $133 / 50% = $66.50
- 90min. Therapeutic/Traditional Thai/MLD Massage, Reiki: $145 / 50% = $72.50
- 90min. Hot Stone Massage: $165 / 50% = $82.50
Cancellation policy:
Please kindly provide minimum 24 hours notice to cancel/shorten any existing appointment(s) - thank you! It is understood that life can include unexpected events so please find at the end possible alternatives to appointment changes/late cancellations.
Cancellations made with less than 24 hours notice before the scheduled appointment will incur a cancellation fee of 50%-100%* of the appointment cost.
*Not showing up for an appointment without prior notice or cancelling under 3 hours of the appointment time will result in 100% payment of the appointment cost.
*Keeping, but shortening an appointment time-wise, without minimum 24 hours notice will still result in 100% payment of the original appointment cost, in addition to possibly not receiving a treatment if not enough time is left for setting up/taking down and preparation for what is required to provide a mobile massage treatment.
*Repeated cancellation(s) under 24 hours: Illness and emergencies are considered a part of life; please note however that after a repeated cancellation(s) under 24 hours notice, a cancellation fee of 100% of the appointment cost may result, in addition to full and non-refundable payment in advance to secure/complete any desired future appointment(s).
*Please notify At-Home Therapeutics as soon as possible in the case of feeling unwell and needing to cancel/re-schedule, or are unsure about your current health state to discuss if there are possible appointment/treatment modifications that could be made.
Possible alternatives -when feasible- to appointment changes/late cancellations are listed below; please reach out as soon as possible if this is the case to discuss details:
- Please consider finding another who can take over the appointment, or receive it as a gift from you.
- If the appointment was for 2 people at your location and one can’t make it, extending the treatment time of the other may be a consideration.